Support Analyst Level 2

Job Summary

A company is looking for a Support Analyst L2.

Key Responsibilities

• Troubleshoot operational issues with the Warehouse Management System (WMS) and related software
• Manage WMS environments and facilitate configuration migrations
• Monitor SQL performance and maintain documentation of configurations and support processes

Required Qualifications

• BS/BA in Computer Science, MIS, or equivalent; 5+ years of technical customer support experience
• 3+ years of experience with SQL/Oracle
• Hands-on experience with Linux systems
• Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud)
• Advantage: Experience in software development and supply chain technologies