Support and Solutions Representative

Job Summary

A company is looking for a Support & Solutions Representative.

Key Responsibilities:

• Receive and resolve student and faculty inquiries via phone, chat, and email
• Educate and troubleshoot technical support issues related to the University's platform tools
• Document incidents and provide detailed summaries for escalation to higher levels in the technology department

Required Qualifications:

• High School Diploma
• 1+ years of related experience in an inbound technical support environment
• Proficiency in Microsoft Office, Windows OS, and web browsers
• Strong customer service skills
• Ability to communicate technical information effectively to a diverse audience