Support Associate

Job Summary

A company is looking for a Support Associate to provide technical assistance and support to creators and shoppers.

Key Responsibilities

• Review applications for potential creators and monitor support ticket inboxes
• Answer technical questions and escalate issues to leadership as needed
• Provide documentation of best practices and educate users on platform functionalities

Required Qualifications

• Experience in managing technical questions and support issues in a SaaS environment
• Ability to communicate technical concepts to non-specialists
• Experience troubleshooting technical issues and working within tight SLAs
• Basic understanding of digital marketing technologies and social media
• Familiarity with ticketing systems like Zendesk and content management systems