Support Business Analyst

Job Summary

Seeking a highly analytical and diplomatic Support Business Analyst, the full-time remote position will analyze incoming requests, coordinate solutions, and manage internal stakeholder relationships across LATAM.

Key responsibilities

• Expertly navigate relationships with demanding internal clients, mediating conflicts and aligning competing priorities using data-driven negotiation
• Analyze and categorize incoming customer requests to distinguish between technical issues, training gaps, and new feature requests
• Act as the central liaison between Customer Support, Product, and Engineering, ensuring proper routing of issues and managing expectations with internal teams

Required qualifications

• 2+ years of experience in a hybrid role combining Business Analysis, Technical Support, or Customer Success within a software or technology environment
• Exceptional conflict resolution skills with a proven track record of transforming adversarial interactions into collaborative partnerships
• Strong analytical mindset with the ability to diagnose underlying business or technical needs from customer and internal complaints
• Proven ability to manage multiple tasks and lead by influence across different departments
• Hands-on experience with ticketing and project management systems such as Jira, Zendesk, or Salesforce