Support Center Agent

Job Summary

A company is looking for a Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries.

Key Responsibilities

• Resolve customer issues such as password resets, account creation, and troubleshooting
• Assist client users in defined processes and maintain professional communication
• Manage internal and external communications and maintain knowledge of workflows and SOPs

Required Qualifications

• High school diploma or equivalent (required)
• Associate or Bachelor's degree (preferred)
• Proven ability to work independently and stay organized
• Proficiency in Microsoft Office applications
• Two years of customer support experience (preferred)