Support Center Agent

Job Summary

A company is looking for a Support Center Agent who will handle customer inquiries and support requests.

Key Responsibilities

• Resolve customer issues including password resets, account creation, and troubleshooting
• Interact with end-users professionally and empathetically while managing ticket statuses
• Serve as a liaison between customers and development support teams, maintaining workflow knowledge

Required Qualifications

• High school diploma or equivalent (required)
• Associate or Bachelor's degree (preferred)
• Proven ability to work independently and stay organized
• Proficiency in Microsoft Office applications
• Two years of phone and/or web-based support experience in a customer support environment (preferred)