Support Center Agent

Job Summary

Interacting with clients to resolve inquiries, the full-time Support Center Agent will review, triage, and escalate customer issues while maintaining professional communication through various channels in a remote environment.

Key responsibilities

• Resolve customer issues such as password resets and account creation while providing professional assistance
• Manage incoming tickets and ensure timely responses to customer emails and inquiries
• Serve as a liaison between customers and development support teams, maintaining knowledge of client-specific workflows

Required qualifications

• High school diploma or equivalent (required)
• Proficiency in Microsoft Office applications
• Strong troubleshooting skills and critical thinking ability
• Proven ability to work independently and stay organized
• Experience with support ticketing systems preferred