Support Center Analyst

Job Summary

Providing end-user support for the Department of Interior, the full-time Support Center Analyst will manage IT incidents and requests, ensuring timely resolution while working remotely, preferably from the Denver, CO area.

Key responsibilities

• Providing remote computer support and fulfilling IT requests within established SLAs
• Tracking and resolving IT incidents, collaborating with user and IT support groups to develop strategic solutions
• Creating and managing user accounts, as well as maintaining operational documentation in the Help Desk system

Required qualifications

• High School Diploma
• Minimum of 1 year of relevant experience
• Ability to evaluate security product capabilities and develop solutions
• Capability to obtain a Public Trust clearance