Support Center Representative

Job Summary

Providing level III customer service support remotely, the full-time Support Center Representative will resolve member and provider issues, deliver product information, and enhance engagement while adhering to scheduled shifts and performance goals.

Key responsibilities

• Deliver service support through various communication channels, addressing member and provider inquiries related to Medicaid, Medicare, and Marketplace products
• Handle escalated calls, document communications accurately, and maintain positive relationships with members and providers
• Conduct research to resolve complex issues and assist with member satisfaction assessments and retention initiatives

Required qualifications

• At least 2 years of customer service, call center, or sales experience in a fast-paced environment
• Understanding of insurance products, including Medicaid, Medicare, and Marketplace processes
• Experience in data processing and ability to manage multiple tasks effectively
• Proficiency in Microsoft Office suite and applicable software programs
• Ability to maintain confidentiality and comply with HIPAA regulations