Support Center Representative

Job Summary

Providing level I customer service support, the full-time Support Center Representative will assist Molina members and providers through various communication channels while ensuring a positive experience and resolving inquiries effectively.

Key responsibilities

• Deliver service support to members and providers via phone, chat, and email, addressing inquiries related to Medicaid, Medicare, and Marketplace lines of business
• Conduct surveys to assess health assessments and member/provider satisfaction, documenting relevant details accurately
• Meet individual performance goals in call quality, attendance, and adherence while collaborating with internal and external stakeholders

Required qualifications

• Up to 1 year of customer service, call center, or sales experience in a fast-paced environment, or equivalent education and experience
• Experience in data processing and maintaining confidentiality in compliance with HIPAA
• Strong organizational and time-management skills with the ability to manage multiple tasks
• Basic proficiency in Microsoft Office suite and applicable software programs
• Ability to establish and maintain effective work relationships with coworkers, members, and providers