Support Center Representative

Job Summary

Providing level I customer service support, the full-time Support Center Representative will assist Molina members and providers through various communication channels, resolving issues and enhancing the overall experience while adhering to company protocols.

Key responsibilities

• Deliver service support via phone, chat, and email, addressing inquiries related to Medicaid, Medicare, and Marketplace services
• Conduct surveys to assess member and provider satisfaction and document relevant details of inquiries accurately
• Meet individual performance goals in call quality, attendance, and adherence while collaborating with internal and external stakeholders

Required qualifications

• Up to 1 year of customer service, call center, or sales experience in a fast-paced environment, or equivalent education and experience
• Experience with data processing and basic proficiency in Microsoft Office suite
• Strong organizational and time-management skills with attention to detail
• Ability to maintain confidentiality in compliance with HIPAA regulations
• Effective verbal and written communication skills for building positive relationships with coworkers and customers