Support Center Representative

Job Summary

Providing level I customer service support, the full-time Support Center Representative will assist Molina members and providers through various communication channels, addressing inquiries and enhancing the overall experience.

Key responsibilities

• Deliver service support via phone, chat, and email while documenting member and provider inquiries accurately
• Conduct surveys related to health assessments and satisfaction, while meeting performance goals in call quality and attendance
• Collaborate with internal and external stakeholders to address provider needs regarding member eligibility and benefits

Required qualifications

• Up to 1 year of customer service, call center, or sales experience in a high-volume environment
• Data processing experience and proficiency in Microsoft Office suite
• Strong organizational and time-management skills with attention to detail
• Ability to maintain confidentiality and comply with HIPAA regulations
• Effective communication skills and ability to build positive relationships with coworkers and customers