Support Center Representative

Job Summary

Providing level I customer support, the full-time Support Center Representative will assist Molina members and providers through various communication channels while addressing inquiries and enhancing the overall experience.

Key responsibilities

• Deliver service support via phone, chat, and email for Medicaid, Medicare, and Marketplace lines of business
• Conduct surveys related to health assessments and member/provider satisfaction, documenting inquiries accurately
• Meet individual performance goals in call quality, attendance, and adherence while collaborating with internal and external stakeholders

Required qualifications

• Up to 1 year of customer service, call center, or sales experience in a fast-paced environment, or equivalent education and experience
• Ability to maintain confidentiality and comply with HIPAA regulations
• Strong organizational and time-management skills with attention to detail
• Effective verbal and written communication skills
• Basic proficiency in Microsoft Office suite and applicable software programs