Support Center Representative

Job Summary

Providing level I customer service support, the full-time Support Center Representative will assist Molina members and providers through various communication channels while addressing inquiries and improving the overall experience.

Key responsibilities

• Deliver service support via phone, chat, and email for Medicaid, Medicare, and Marketplace lines of business
• Conduct surveys related to health assessments and member/provider satisfaction, documenting inquiries accurately
• Collaborate with internal and external stakeholders to address member and provider needs effectively

Required qualifications

• Up to 1 year of customer service or call center experience in a fast-paced environment
• Data processing experience and proficiency in Microsoft Office suite
• Ability to maintain confidentiality in compliance with HIPAA regulations
• Strong organizational and time-management skills with the ability to manage multiple tasks
• Effective verbal and written communication skills to establish positive relationships