Support Center Technician
Job Summary
Supporting field technicians in both residential and commercial services, the full-time Support Center Technician will engage in advanced troubleshooting, equipment management, and provisioning tasks while working remotely.
Key responsibilities:
- Interact with technicians to provide information and resolve queries with minimal escalations
- Manage customer equipment needs, perform remote reboots, and update work orders in the billing system
- Troubleshoot and provision residential and commercial products using advanced technical knowledge
Required qualifications:
- High School Diploma or GED
- 5-7 years of relevant work experience
- In-depth knowledge of company products and support tools
- Experience with telephony porting protocols and requirements
- Ability to work nights, weekends, and variable schedules as necessary
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
