Support Communications Analyst

Job Summary

Serving as a subject matter expert on communication processes, the full-time Support Communications Analyst will manage outbound communications for traders, ensuring accuracy and clarity while collaborating with various departments to maintain up-to-date knowledge bases and communication metrics.

Key Responsibilities

• Draft, review, and deliver accurate outbound communication guidelines for trader-facing messaging across multiple channels
• Collaborate with departments to gather timely information and represent Support Communications in cross-departmental meetings
• Maintain and update internal knowledge bases and track communication metrics for accuracy and effectiveness

Required Qualifications

• 2+ years of experience in a client-facing support, communications, or trader service role
• Strong written communication skills with the ability to simplify technical information for traders
• Proven ability to build relationships and collaborate effectively across departments
• High attention to detail, particularly regarding data accuracy and documentation
• Knowledge of trading, futures markets, or relevant programs is a plus