Support Coordination Manager

Job Summary

A company is looking for a Support Coordination Manager to oversee service delivery operations and ensure efficient ticket management.

Key Responsibilities:

• Review and qualify incoming service tickets for accuracy and completeness
• Monitor time compliance for ticket updates and technician engagement
• Oversee scheduling and resource coordination for the service team

Required Qualifications:

• Experience in service delivery or support coordination roles
• Proficient in managing service tickets and scheduling resources
• Ability to monitor and analyze key performance indicators (KPIs)
• Strong leadership skills with experience in team oversight
• Familiarity with ticketing systems and client communication protocols