Support Coordinator

Job Summary

A company is looking for a Support Coordinator.

Key Responsibilities:

• Assist care/case managers with non-clinical activities such as creating cases and events, telephonic outreach, handling member mailings, and faxing clinical requests
• Handle calls from members and providers regarding benefit questions, appointments, authorizations, referrals, visits, tests, and care plans
• Document accurate member information, manage caseload, and escalate calls as necessary

Required Qualifications:

• Experience in a similar role or healthcare setting
• Knowledge of benefit questions, appointments, authorizations, referrals, visits, tests, and care plans
• Ability to document accurate member information and manage a caseload
• Strong communication and problem-solving skills
• Attention to detail and ability to work independently