Support Coordinator

Job Summary

A company is looking for a Support Coordinator to enhance operational efficiency within the Support team.

Key Responsibilities:

• Improve and maintain the Support SOP library in Confluence
• Coordinate training and onboarding processes for new workflows and product updates
• Build and manage dashboards for tracking team performance metrics and support system hygiene

Required Qualifications:

• Bachelor's degree
• 2+ years of experience in administrative support or project coordination in a SaaS/startup setting
• Familiarity with Confluence, Salesforce, Jira, Slack, and Looker
• Detail-oriented with a strong focus on accuracy
• Ability to manage multiple priorities in a fast-paced environment