Support Coordinator

Job Summary

Support Coordinator, responsible for assisting care managers with non-clinical activities in a full-time capacity, including managing authorizations, providing telephonic outreach, and handling member communications.

Key Responsibilities

• Provide quality customer service regarding authorization updates and care coordination
• Manage requests and communications from members, providers, and care management teams
• Document member information and ensure compliance with internal procedures and HIPAA regulations

Required Qualifications

• High School diploma or GED from an accredited institution
• Prior experience in a customer service environment
• Working experience in a fast-paced environment
• Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook