Support Coordinator

Job Summary

Providing essential support to care and case managers, the full-time Support Coordinator will assist with non-clinical activities such as managing authorizations, conducting telephonic outreach, and handling member communications in a remote setting.

Key responsibilities:

• Deliver excellent customer service regarding authorization updates and care coordination
• Manage requests from members and providers related to authorizations and notifications
• Document member information accurately while complying with HIPAA and internal procedures

Required qualifications:

• High School diploma or GED from an accredited institution
• Prior experience in a customer service environment
• Experience working in a fast-paced setting
• Proficiency in Microsoft Office Suite applications, including Excel, Word, and Outlook