Support Coordinator

Job Summary

Supporting care and case managers in a full-time remote capacity, the Support Coordinator will assist with non-clinical activities such as managing authorizations, providing telephonic outreach, and handling member communications.

Key responsibilities:

• Provide customer service to members and providers regarding authorizations and care coordination
• Manage requests and notifications related to authorizations and member needs
• Document member information accurately while adhering to compliance and regulatory guidelines

Required qualifications:

• High School diploma or GED from an accredited institution
• Prior experience in a customer service environment
• Working experience in a fast-paced environment
• Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook