Support Coordinator with Spanish Fluency

Job Summary

Providing essential support to care managers, the full-time Support Coordinator with Spanish Fluency will assist with non-clinical activities such as case creation, managing authorizations, and conducting telephonic outreach to members and providers in a remote setting.

Key responsibilities:

• Deliver high-quality customer service related to authorization updates and care coordination
• Manage communication with members, providers, and care management teams regarding authorizations and referrals
• Document member information accurately and ensure compliance with internal procedures and HIPAA regulations

Required qualifications:

• High School diploma or GED from an accredited institution
• Prior experience in a customer service environment
• Working experience in a fast-paced environment
• Proficient in Microsoft Office Suite applications including Excel, Word, and Outlook
• Fluency in Spanish