Support Delivery Lead

Job Summary

Leading the development of a high-performing technical support team, the full-time Support Delivery Lead will build and manage a global team to resolve complex technical issues for strategic enterprise accounts while collaborating with engineering and product teams remotely.

Key Responsibilities:

• Build and lead a team of technical experts to serve as the last line of defense before core Engineering
• Partner with engineering and customer teams to resolve escalated issues and coordinate resources across multiple teams
• Operationalize solutions from customer issues to improve internal processes and enhance overall customer experience

Required Qualifications:

• 6+ years of experience leading technical support engineering or software engineering teams in fast-paced environments
• 10+ years of experience in technical support engineering or software engineering
• Proven ability to empower senior individual contributors while providing clear technical and operational direction
• Deep technical experience in application development or infrastructure with a focus on customer reliability
• Strong cross-functional partnership skills with a track record of influencing engineering and product roadmaps