Support Desk Analyst

Job Summary

A company is looking for a Support Desk Analyst (Financial Systems) to provide financial systems services assistance for users.

Key Responsibilities

• Provide support for Judiciary-unique financial management software applications
• Utilize ITSM tool to create or track issues/requests and provide timely updates to tickets
• Perform remote troubleshooting and ensure proper documentation and closure for each issue

Required Qualifications

• Bachelor's degree with 2-5 years of relevant experience or commensurate experience
• Minimum 2 years of IT work experience
• Strong understanding of troubleshooting IT issues
• Flexibility and adaptability to handle different product service calls
• Must be able to acquire and maintain an AOUSC Public Trust clearance