Support Desk Analyst

Job Summary

Providing first and second-line technical support, the full-time Support Desk Analyst will manage incoming support requests, diagnose and resolve technical issues, and maintain high service standards in a remote work environment.

Key responsibilities

• Handle incoming support requests via ticketing systems, email, and chat channels
• Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues
• Log, track, and maintain accurate updates on all support tickets

Required qualifications

• 1-3 years of experience in technical support, help desk, or a customer-facing technical role
• Solid understanding of IT fundamentals, including networking and operating systems
• Experience supporting Windows and/or macOS environments
• Familiarity with ticketing systems and remote support tools
• Basic understanding of IT security and data protection principles