Support Desk Engineer

Job Summary

Providing first and second-line technical support, the full-time Support Desk Engineer will diagnose and resolve issues related to GPU infrastructure and cloud services while working remotely and ensuring high-quality communication with customers and internal teams.

Key responsibilities

• Handle incoming support tickets and technical inquiries via email, chat, and ticketing systems
• Troubleshoot and resolve issues across the GPU cloud platform and related services
• Maintain clear records of support interactions and contribute to internal knowledge bases

Required qualifications

• 2-4 years of technical support experience in a software, cloud, or infrastructure environment
• Familiarity with cloud platforms (AWS, GCP, Azure) or infrastructure environments
• Basic understanding of networking concepts and Linux/Unix systems
• Experience with ticketing systems (Jira, Zendesk, ServiceNow, or similar)
• Strong troubleshooting and analytical problem-solving skills