Support Desk Specialist

Job Summary

Providing first-tier IT support for colleagues and patients, the full-time remote Support Desk Specialist will assist with break/fix issues, inquiries, and requests while optimizing IT systems and documenting communications.

Key responsibilities:

• Respond to and resolve basic technical support issues via multiple channels
• Document and communicate effectively with colleagues and patients regarding IT inquiries
• Optimize IT systems to enhance overall service delivery

Required qualifications:

• High School Diploma or equivalent required; Associate's degree in Computer Science or related field preferred
• 1 year of customer service, healthcare, or information technology experience preferred
• 1 year of experience with Active Directory, VMWare, Epic, and/or ServiceNow preferred