Support Desk Specialist
Job Summary
Providing first-tier IT support for colleagues and patients, the full-time remote Support Desk Specialist will manage break/fix issues, inquiries, and requests while optimizing IT systems and ensuring effective communication.
Key responsibilities
- Deliver first-tier support for IT-related issues through various communication channels
- Document and communicate effectively with colleagues and patients to resolve technical support inquiries
- Assist in IT system optimization and ensure smooth operation of IT services
Required qualifications
- High School Diploma or equivalent is required; Associate's degree in Computer Science or related field is preferred
- 1 year of customer service, healthcare, or information technology experience is preferred
- 1 year of experience with Active Directory, VMWare, Epic, and/or ServiceNow is preferred
Complete Job Description
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