Support Desk Technician

Job Summary

A company is looking for a Support Desk Technician (Tier 2 IT Help Desk).

Key Responsibilities

• Provide helpdesk technical support to clients via phone and remote troubleshooting
• Set up accounts in Active Directory, Exchange, and Office 365
• Log client problem information and create service requests accurately and promptly

Required Qualifications

• An associate degree and two years of experience, or equivalent combination of education and experience
• Current MTA (Microsoft Technology Associate) certification preferred
• Proficiency with business collaboration tools such as MS Office applications
• Experience in maintaining documentation and administrative procedures
• Ability to adapt to changes in the work environment and prioritize tasks effectively