Support Enablement Lead

Job Summary

A company is looking for a Support Enablement Lead to oversee the enablement strategy for their support organization.

Key Responsibilities

• Co-own the enablement roadmap for onboarding and ongoing training of the support team
• Guide and mentor Support Enablement Specialists and QA Specialists in their daily tasks
• Design and oversee a structured onboarding program and maintain a library of enablement resources

Required Qualifications

• 4+ years of experience in support enablement or a related role within a technical SaaS environment
• Experience mentoring or guiding others in a senior individual contributor capacity
• Demonstrated ability to own an end-to-end enablement strategy
• Strong instructional design instincts and familiarity with support workflows
• Data-driven approach to program improvement and defining success metrics