Support Enablement Manager

Job Summary

A company is looking for an Enablement Manager to oversee support learning and performance.

Key Responsibilities

• Define and implement the long-term enablement strategy for the support team
• Ensure support readiness for product changes by translating updates into actionable guidance
• Set standards for quality and decision-making, coaching agents through complex cases

Required Qualifications

• 5+ years of experience in Support Enablement, Support Operations, or related fields
• Proven experience collaborating with Product teams
• Experience in scaling enablement in fast-paced environments
• Ability to influence without authority and balance customer empathy with business needs
• Experience enabling a global or remote support team is a plus