Support Enablement Manager

Job Summary

A company is looking for a Support Enablement Manager.

Key Responsibilities

• Run customer support and design tools and processes for efficient, high-quality service
• Collect and structure feedback from support interactions to provide actionable insights
• Build and maintain SOPs for customer self-service and team onboarding

Required Qualifications

• Experience in building scalable processes and support frameworks
• Familiarity with automation and AI tools in support environments
• Strong analytical skills with experience in data-driven decision making
• Ability to connect support insights with broader business objectives
• Experience in collaborating across multiple teams and functions