Support Enablement Manager

Job Summary

A company is looking for a Support Enablement Manager (German Speaking).

Key Responsibilities

• Run customer support while designing and implementing tools and processes for efficient service delivery
• Collect and structure feedback from support interactions to provide actionable insights for various teams
• Build and maintain standard operating procedures (SOPs) for customer self-service and operational onboarding

Required Qualifications

• Fluent in German and based in a European time zone
• Experience in designing support frameworks and managing knowledge bases
• Familiarity with automation and AI tools in customer support
• Strong analytical skills with experience in using data for decision-making
• Ability to collaborate across different teams and communicate effectively