Support Enablement Specialist

Job Summary

To support a growing support function, the full-time remote Support Enablement Specialist will build and maintain enablement content, execute onboarding programs, and adapt training materials as the product evolves.

Key responsibilities

• Build and maintain enablement content across the full learning lifecycle, including onboarding curricula and process guides
• Translate rapid product releases into clear, digestible learning content in various formats
• Support the delivery of the onboarding program, tracking ramp progress and coordinating new hire schedules

Required qualifications

• 2+ years of experience in support enablement or content creation within a technical SaaS environment
• Strong content creation skills with the ability to simplify complex information
• Solid understanding of instructional design fundamentals
• Experience adapting materials quickly in fast release cycles
• Familiarity with support workflows for handling technical customer issues