Support Engineer

Job Summary

A company is looking for a Support Engineer to serve as the front line for their expert community.

Key Responsibilities

• Triage and resolve expert-facing support tickets via Slack
• Debug technical issues encountered by experts on the platform
• Build and improve support workflows, knowledge base articles, and internal runbooks

Required Qualifications

• Strong technical troubleshooting skills, including reading logs and querying databases
• Experience with AI-native development tools and workflows
• Self-directed and organized with the ability to manage a ticket queue
• Experience in a support engineering or technical support role at a fast-moving startup is a plus
• Familiarity with Slack-based support workflows is desirable