Support Engineer

Job Summary

Providing remote technical support to enterprise customers, the full-time Support Engineer will diagnose complex database issues, collaborate with various teams, and enhance support processes while working within a structured schedule that includes on-call responsibilities.

Key responsibilities

• Deliver email and live technical support for complex technical issues and critical outages
• Identify product issues, perform QA, and submit bug reports or feature requests to engineering teams
• Collaborate with software developers and technical account managers to keep teams informed about customer issues

Required qualifications

• 4+ years of advanced customer-facing technical support experience
• Experience with MySQL or similar databases and SQL Query Optimization
• Solid sysadmin/QA/Testing skills, including familiarity with Linux and Kubernetes
• Proficiency in a scripting or coding language such as Python, Bash, or Go
• Understanding of distributed systems and cloud platforms like AWS or GCP