Support Engineer

Job Summary

A company is looking for a Support Engineer to assist in managing recovery efforts for production processes and client satisfaction.

Key Responsibilities

• Communicate with clients and management regarding production events, escalating issues as necessary
• Serve as a liaison between technical and operational teams to troubleshoot application support and file processing issues
• Monitor support ticket queue and independently troubleshoot technical issues while documenting processes for future reference

Required Qualifications

• Bachelor's degree in computer science, information technology, or a related technical field, or equivalent training
• 3-5+ years of experience in developing/supporting enterprise-level applications in multi-node Windows or Linux environments
• Deep knowledge of application architectures, workflows, and monitoring tools
• Strong experience with SQL, Oracle, PL/SQL, and scripting languages such as PowerShell or Bash
• Ability to work in a cross-functional global team environment