Support Engineer

Job Summary

A company is looking for a Support Engineer [IC1].

Key Responsibilities

• Resolve technical issues and educate customers on product usage
• Collaborate with team members to develop solutions for frequently encountered customer issues
• Provide feedback on training materials to enhance the onboarding process

Required Qualifications

• Experience with Unix/Linux and/or Bash
• Experience collaborating with cross-functional teams to solve customer problems
• Some experience using Large Language Models (LLMs) and AI tooling
• Profound curiosity and a passion for learning
• Compassionate approach to understanding customer issues