Support Engineer

Job Summary

A company is looking for a Support Engineer to join their support team.

Key Responsibilities

• Provide technical support and advanced-level troubleshooting to customers
• Triage complex customer service issues and manage L2/L3 tickets
• Maintain high customer satisfaction and become a product expert

Required Qualifications

• Minimum 5 years of relevant experience as a technical support/support engineer or in a similar role
• Ability to navigate comfortably in Linux and Windows shells
• Extensive knowledge of PostgreSQL
• Knowledge of cloud computing platforms (Azure, AWS, etc)
• Understanding of B2B SaaS products, IT security, and data platforms