Support Engineer

Job Summary

A company is looking for a Support Engineer to provide technical customer support and solutions to a growing customer base.

Key Responsibilities

• Respond to support inquiries across various channels, addressing technical questions and service incidents
• Analyze customer usage patterns and provide best-practice recommendations for service optimization
• Collaborate with cross-functional teams to improve product experience and create technical documentation

Required Qualifications

• Relevant experience in a technical support or engineering role in a SaaS or IaaS company
• Experience with web technologies and frameworks such as HTML, Javascript, CSS, REST APIs, React.js, Next.js, and SQL
• Eager to learn about new media technologies such as generational AI for images and videos
• Versatile in completing projects and tasks of various complexity