Support Engineer

Job Summary

A company is looking for a Support Engineer to improve product integrity and reliability through technical support.

Key Responsibilities

• Analyze, troubleshoot, and resolve complex technical issues escalated by support teams
• Manage escalated support tickets to ensure compliance with internal SLAs
• Collaborate with engineering teams to identify recurring issues and develop long-term solutions

Required Qualifications

• 3+ years of experience with React and building modern front-end applications
• 3+ years of experience with Laravel and PHP
• Proficiency in working with REST APIs and deployment tools
• Experience writing unit and/or integration tests
• Familiarity with API integrations and troubleshooting tools like Zapier