Support Engineer

Job Summary

A company is looking for a Support Engineer to join their team.

Key Responsibilities

• Handle client requests through tickets and calls, aiming for one-touch resolution
• Follow up with clients on outstanding issues to ensure 100% customer satisfaction
• Analyze client-provided data and troubleshoot to resolve complex issues

Required Qualifications

• 2+ years of experience in a high-volume technical customer support role
• Experience supporting applications or large-scale systems in a SaaS environment
• Experience supporting and troubleshooting web-based applications
• Ability to learn new technologies and maintain effective working relationships
• Experience providing 24x7 application support