Support Engineer

Job Summary

A company is looking for a Support Engineer II to provide technical assistance and resolve customer issues related to their services.

Key Responsibilities

• Respond to customer support requests and troubleshoot technical issues
• Collaborate with the development team to translate customer challenges into actionable solutions
• Participate in daily meetings to discuss customer issues and task progress

Required Qualifications

• Advanced scripting skills in Python, GoLang, Ruby, or Bash
• Knowledge of internet core protocols such as DNS, TCP/SSL, and HTTP
• Experience with infrastructure as code tools like Terraform and Ansible
• Proficiency in managing Linux hosts and technical customer support
• Ability to document processes and share knowledge effectively