Support Engineer

Job Summary

A company is looking for a Support Engineer.

Key Responsibilities

• Provide world-class technical support via phone, email, and remote desktop connections while meeting SLA requirements
• Investigate, analyze, and resolve complex issues across various platforms and software systems
• Create and maintain comprehensive Knowledge Base documentation for internal and external use

Required Qualifications, Training, and Education

• 2+ years of experience in developing, implementing, or supporting technical solutions in Mainframe
• Bachelor's or master's degree in Computer Science, Systems Engineering, Management Information Systems, or a related field, or equivalent work experience
• Customer-facing software support and/or consulting experience
• Technical experience with mainframe software and tools such as SMP/E, RACF, and JCL
• Familiarity with obtaining debug information from joblogs, syslogs, dumps, and traps