Support Engineer
Job Summary
A company is looking for a Support Engineer I who will provide technical assistance and customer support.
Key Responsibilities
- Provide initial contact with customers via phone, email, or remote access, addressing inquiries and ensuring excellent service
- Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and operation
- Monitor assigned customer queues, respond to meet SLAs, and escalate urgent issues as needed
Required Qualifications
- Bachelor's Degree or 1+ years of Technical Support work experience
- Customer Service Experience
- General Operating System Knowledge
- General Networking Knowledge
- General Software Knowledge (Installation, Configuration, Migration, Removal)
COMPLETE JOB DESCRIPTION
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Company Overview
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