Support Engineer

Job Summary

A company is looking for a Support Engineer who can navigate a complex and dynamic environment while providing software support services for real-time systems used by Telecommunication Service Providers.

Key Responsibilities

• Take ownership of support incidents and utilize available resources to resolve them
• Continuously improve work quality through feedback and coaching from ticket reviews
• Participate in emergency call rotations, requiring 24/7 availability every few weeks

Required Qualifications and Education

• 2-3 years of experience in a telco technical role, preferably in Support/Managed Services
• Proficiency in Linux/Unix platform administration
• Degree in Computer Science or Engineering
• Ability to take emergency shifts every few weeks
• Fluency in English (written and spoken)