Support Engineer

Job Summary

A company is looking for a Support Engineer to provide consultative technical support and enhance customer success.

Key Responsibilities

• Participate in Support's on-call rotation and manage technical customer issues to resolution
• Create technical content to capture best practices and grow customer relationships through trusted advice
• Collaborate with cross-functional teams to ensure continuity across the customer journey and inform product roadmaps

Required Qualifications

• 5+ years of experience with Linux and networking fundamentals
• Proficiency in scripting using Bash and Python
• Knowledge of computer vision and machine learning pipeline practices
• Experience in contextual problem solving and workload management
• Ability to build relationships and manage sensitive issues effectively