Support Engineer

Job Summary

A company is looking for a Support Engineer to provide technical support for clients and internal teams.

Key Responsibilities

• Handle Tier 1 and Tier 2 client support tickets, resolving issues related to sensor connectivity and platform functionality
• Provide internal technical support to field services and operations teams
• Use AI to build tools that automate support processes and enhance monitoring visibility

Required Qualifications

• Bachelor's degree or Associate's degree in Computer Science, Information Technology, or a related technical field, or equivalent experience
• Basic proficiency in Python and understanding of SQL
• Comfortable working in a command line environment
• Previous experience in a support, helpdesk, or technical operations role is a plus