Support Engineer

Job Summary

A company is looking for a Support Engineer to troubleshoot technical issues for enterprise customers across cloud-based solutions.

Key Responsibilities

• Provide technical support to customers, addressing issues related to cloud infrastructure and data access
• Investigate and troubleshoot problems by analyzing logs and system metrics
• Collaborate with internal teams to resolve complex technical challenges and improve service reliability

Required Qualifications

• 2 to 4 years of customer support engineering experience
• Experience with cloud platforms (AWS, Azure, or GCP) and major Infra/DevOps teams
• Strong understanding of SQL and NoSQL databases
• Experience with ticketing systems and customer support platforms
• Bachelor's degree in Information Technology, Computer Science, or related field